Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period-Right of Withdrawal
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Shipping Costs
Customers are responsible for the direct cost of returning the goods. We do not provide return labels. Returns must be shipped by the customer using a carrier of their choice.
Please return the order to
Shipping Department Returns
1200 SW State Street, STE D2
Ankeny, IA 50023 US
Conditions for Returns
To be eligible for a return under the right of withdrawal, items must be returned in their original condition.
For sealed trading card products, including booster packs, blaster boxes, hobby boxes, and similar products, the factory seal must remain intact. Opened, tampered-with, or unsealed products are not eligible for return under the right of withdrawal.
Refunds
Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.
Original shipping charges may be refunded where required by applicable law. Any expedited or upgraded shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Nothing in this policy affects your statutory consumer rights. Where required by law, we will provide an appropriate remedy, which may include replacement, refund, or reimbursement of reasonable return shipping costs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theoriginalboombox.com.